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Frequently Asked Questions

Find the answers to frequently asked questions about Ignite '20

Q: What’s changing with the Palo Alto Networks Ignite Conference this year?

A: Given the circumstances arising from COVID-19, we’ve decided to transform our Ignite event to a fully digital experience. It will build on our traditional conference model and include tailored programs for new practitioner audiences, customers, executives, partners, as well as industry analysts and media.

Q: What are the dates for the Ignite User Conferences?

A: Ignite '20 will be broadcasted in the Americas on November 17–18 and in APAC and EMEA on November 18–19.

Q: What happens to the ticket(s) I’ve already purchased?

A: As our Ignite '20 conference is now virtual, Palo Alto Networks will not be charging for the digital event experience.

If you’ve already purchased tickets from our website using your credit card, please know your card has been fully refunded. If your ticket was purchased as part of a Palo Alto Networks product order (SKU), then the ticket purchase will be transferred to next year’s event scheduled for November 2021 in Las Vegas, NV.

For further questions around Ignite ticket sales, please contact your Palo Alto Networks sales representative or our Ignite support team at

Q: When can I register for this digital Ignite event?

Registration for Ignite '20 will launch in late August.

Q: What if I’ve already registered for Ignite '20 when it was scheduled as a face-to-face event?

A: For those that have already registered, you’ll need to re-register for the digital event as this process will be slightly different. Our support staff is here to help. If you have any questions, please reach out to

Q: What is the Call to Papers timeline?

A: Call for papers is now open. Please see the menu item or click here to submit your presentation.

Q: Where can I see the session tracks for the event?

A: Please refer to the Call for Papers section of the website.

Q: What about Federal Ignite?

A: Federal Ignite will take place on Spring 2021. Please check back in January for updates.

Q: Whom do I contact with additional questions?

A: Please contact your Palo Alto Networks Sales team or get in touch with our Ignite team via phone (+1-800-705-9501) or email at