Frequently Asked Questions


Frequently Asked Questions

Find the answers to frequently asked questions about Ignite '20

Q: What’s changing with the Palo Alto Networks Ignite Conference this year?

A: Given the circumstances arising from COVID-19, we’ve decided to transform our Ignite event to a fully digital experience. It will build on our traditional conference model and include tailored programs for new practitioner audiences, customers, executives, partners, as well as industry analysts and media.

Q: What are the dates for the Ignite User Conferences?

A: Ignite '20 will be broadcasted in the Americas on November 17–18 and in APAC and EMEA on November 18–19.
Federal Ignite will be taking place as a fully digital event on March 23-25, 2021. Please look for further updates on our event website as it gets closer.

Q: What happens to the ticket(s) I’ve already purchased?

A: As our Ignite '20 conference is now virtual, Palo Alto Networks will not be charging for the digital event experience.

If you’ve already purchased tickets from our website using your credit card, please know your card has been fully refunded. If your ticket was purchased as part of a Palo Alto Networks product order (SKU), then the ticket purchase will be transferred to next year’s event scheduled for November 2021 in Las Vegas, NV.

For further questions around Ignite ticket sales, please contact your Palo Alto Networks sales representative or our Ignite support team at

Q: What if I’ve already registered for Ignite '20 when it was scheduled as a face-to-face event?

A: For those that have already registered, you’ll need to re-register for the digital event as this process will be slightly different. Our support staff is here to help. If you have any questions, please reach out to

Q: When can I register for this digital Ignite event?

A: You can register here for Ignite '20. Registration will remain open through the entirety of the event.

Q: When can I register for sessions and build my agenda for the event?

A: The final agenda can be viewed on the Agenda page. Registrants can begin selecting sessions and building their agenda when the Ignite platform goes live on November 15th.

Q: How can I access the event platform?

A: An email will be sent on November 15th with instructions on how to log in and get acquainted with the event platform. If you register after the platform has gone live, the link along with instructions will be included in your registration confirmation email.

Q: What about Federal Ignite?

A: Federal Ignite will take place March 23-25, 2021 as a digital experience. Registration for Federal Ignite '21 will launch later this year.

Q: Whom do I contact with additional questions?

A: Please contact your Palo Alto Networks Sales team or get in touch with our Ignite team via email at